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Terms and Conditions

 
Read Our Privacy Policy
 
Refund Policy
 
This Refund Policy applies to credit card payments made online using our Internet facility for online payment services.

TMA Multi will only issue refunds on credit card payments in cases of fraud. Requests for Refunds should be made no later than 30 days after the payment posts to the customer’s account.

Requests submitted after 30 days will not be refunded.

Payments will be accepted using coupon book or in person at The Management Alternative offices located at:

1932 W Orangeburg Avenue
Modesto, CA 95350
 
A valid reason is required for refund. In cases of fraud, the customer must submit a signed affidavit from the bank or the agency issuing the credit/debit card or check account number. We are typically more inclined to refund payments where fraud can easily be determined, but we do not accommodate users of the The Management Alternative online documents service that ask for a refund upon completing the payment entry and deciding that the payment should have been on a different card or account.

 Reasons for disqualifying a refund are listed below:

  • Duplicate payment entries will not be refunded, but will be applied to the customer’s account.
  • Inability to report fraudulent payments within 30 days will disqualify the Request for Refund.
  • Third party website blocking you from accessing their site. If you visit a site and that site ends up blocking you, that is not grounds for refund.
  • Data input errors in the payment form by you or changes to your computer that prevent you from using the The Management Alternative online document service will not be cause for refund.
  • Note such changes can be caused by new software, upgrades, or user error.

If you wish to make a request for refund, please contact The Management Alternative office at:

1932 W Orangeburg Avenue
Modesto, CA 95350

You may contact our offices at:

Main Office: 209-544-3422

Toll free: 888-862-3335

Fax: 209-544-3421

Email: Credit@tmamulti.com

 

Questions or Comments.

If you have other questions, comments or concerns about our Privacy Policy, email us at Credit@tmamulti.com.

 

 

 

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